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VoIP & Business Phones

Does your business need modern phones that fit the network properly?

Centrix plans, configures, documents, and supports business phone and VoIP setups, including handsets, users, call flows, voice-ready networking, and ongoing changes.

Outcomes

Designed around the result your business needs

Clear phone setup

Users, numbers, call flows, voicemail, opening hours, and handsets are planned before the change goes live.

Voice-ready network

PoE switching, voice VLANs, firewall rules, QoS considerations, and cabling are checked so calls have a stable path.

Simple support

Admin access, call routing, device notes, and handover documentation make adds, moves, and changes easier.

Included

Practical delivery, documented properly

Centrix scopes the work clearly, implements the agreed controls, and hands over documentation your team can actually use.

Current telephone system and call flow review
User, handset, softphone, voicemail, and opening-hours planning
Desk phone, reception phone, meeting room, and shared area requirements
Voice VLAN, PoE switching, firewall, NAT, and QoS readiness checks
Number porting and provider coordination guidance where required
Hunt groups, call routing, voicemail, caller ID, and access role setup
Basic call testing, user handover, and admin documentation
Optional ongoing support for changes and troubleshooting
Process

How the project runs

01

Scope

We document the current phone setup, numbers, users, call flows, devices, and pain points.

02

Prepare

Centrix checks the network, switching, PoE, internet, firewall, and voice configuration required for a stable deployment.

03

Deploy

We configure phones, users, call routing, voicemail, permissions, and test common call scenarios.

04

Support

After handover, Centrix can help with user changes, device changes, call flow updates, and troubleshooting.

Questions

Common questions

Can you replace an old phone system?

Yes. We can review the old setup, map users and call flows, check network readiness, and plan a staged move to modern business phones.

Can desk phones and computers share cabling?

Often yes, but it depends on the cabling, switches, PoE capacity, and phone model. We check the site before recommending the design.

Can you help with phone numbers and call flows?

Yes. Centrix can help plan number usage, reception routing, hunt groups, voicemail, opening hours, and handover documentation.

Next step

Talk to Centrix about your site, cloud, security, or AI plans.

Book a consultation